Performance Analytics
Export Report
Refresh Data
AS
Amit Sharma
System Administrator
Period:
Team:
Metric:
Overall Performance Score
87.4%
5.2% vs last quarter
Collection Efficiency
92.7%
3.8% vs last quarter
Avg. Resolution Time
3.2 days
0.7 days vs last quarter
Client Satisfaction
4.6/5
0.3 vs last quarter
94%
On-Time Collections
78%
Follow-up Success Rate
12.4
Avg. Days to Pay
42
Active Clients
Collection Rate by Team
North Region: 96%
Target: 90%+6%
South Region: 88%
Target: 90%-2%
East Region: 92%
Target: 90%+2%
Performance by Client Segment
Enterprise: 94%
Target: 92%+2%
Mid-Market: 89%
Target: 90%-1%
SMB: 85%
Target: 88%-3%
Performance Trend Analysis
Team Performance Distribution
Efficiency Metrics
Goal Achievement
Individual Performance Ranking
View All| Rank | Collector | Collection Rate | Amount Collected | Performance |
|---|---|---|---|---|
| 1 | RS Rahul Sharma | 96% | ₹12.4M | Exceeding |
| 2 | PP Priya Patel | 94% | ₹10.8M | Exceeding |
| 3 | VS Vikram Singh | 91% | ₹9.5M | Meeting |
| 4 | AK Anjali Kumar | 88% | ₹8.2M | Below Target |
| 5 | RM Raj Mehta | 85% | ₹7.8M | Below Target |
Performance Improvement Areas
View Details| Area | Current | Target | Gap | Priority |
|---|---|---|---|---|
| SMB Collection Rate | 85% | 90% | -5% | High |
| South Region Performance | 88% | 92% | -4% | High |
| Days to Pay (Enterprise) | 16.2 | 14.0 | +2.2 | Medium |
| Follow-up Response Time | 4.8 hrs | 4.0 hrs | +0.8 hrs | Medium |
| Client Satisfaction Score | 4.6/5 | 4.8/5 | -0.2 | Low |